To make a long story short, I’m on hold with Intuit (turbotax) support. I would have used their instant message support, but apparently their idea of 24 hours a day, monday – sunday is different than most people’s, because its closed.
I’m using support because I’m trying to get started with my taxes, but I can’t get into turbotax online because I’m unable to reset my password. Their process ends with mailing a link AFTER you’ve already chosen a new password to confirm it was you. The email has a link to a form where I can enter my new password again- only every time I do this it says my time has expired (you only get 28 hours to confirm).